Privacy Policy — poros77
This Privacy Policy explains how poros77 collects, uses, stores, and protects your personal information. We are committed to handling your data responsibly and transparently in accordance with applicable data protection principles.
Our Privacy Commitments
Six core principles that underpin how poros77 handles your personal data.
Data Security First
All personal and financial data stored and transmitted on the poros77 platform is protected using 256-bit SSL encryption. Your information is never stored in plaintext, and access is restricted to authorised personnel only.
No Third-Party Data Sales
poros77 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Data is shared only where strictly necessary for service delivery or where required by applicable law.
You Control Your Data
Registered poros77 members have the right to access, correct, and request deletion of their personal data at any time. Requests are handled by our support team and actioned within 30 days of receipt.
Minimal Data Collection
We collect only the personal information that is genuinely necessary to operate your account, process payments, verify your identity, and comply with responsible gambling and anti-money laundering obligations.
Defined Retention Periods
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is typically retained for a period of five years following account closure.
Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, poros77 will notify affected users promptly and take all reasonable steps to mitigate the impact and prevent recurrence.
Contents
Introduction
This Privacy Policy ("Policy") is issued by poros77 ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("User", "you", "your") who access or use the poros77 website and associated services accessible at poros77.cam.
poros77 operates as a premium online casino and sports betting platform serving players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and other locations. This Policy explains the types of personal data we collect, the purposes for which it is used, the parties with whom it may be shared, and the rights available to you in relation to your personal information.
By registering an account, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately and contact our support team to arrange account closure.
This Policy should be read in conjunction with poros77's Terms & Conditions. Defined terms used in this Policy that are not separately defined herein shall carry the meaning assigned to them in the Terms & Conditions.
Definitions
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
- "Personal Data" — any information that identifies or could reasonably be used to identify a natural person, either alone or in combination with other data.
- "Processing" — any operation performed on personal data, including collection, recording, organisation, storage, retrieval, use, disclosure, or deletion.
- "Data Controller" — the entity that determines the purposes and means of processing personal data. For data collected through poros77.cam, the Data Controller is poros77.
- "Data Processor" — a third party that processes personal data on behalf of the Data Controller, under contractual obligation.
- "Consent" — a freely given, specific, informed, and unambiguous indication of the User's agreement to the processing of their personal data for a stated purpose.
- "Cookies" — small text files placed on your device by the Platform to collect standard internet log information and track browsing behaviour and preferences.
- "KYC" — Know Your Customer: the identity verification process required under anti-money laundering obligations and responsible gambling commitments.
Data We Collect
poros77 collects personal data only where it is necessary for the legitimate operation of the Platform and the delivery of our services. The categories of personal data we collect are described in the table below:
| Category | Data Types | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (e.g., MyKad, passport number) | Account registration, KYC verification, age eligibility confirmation |
| Contact Data | Email address, mobile number, residential address (including city and state in Malaysia) | Account communications, support queries, regulatory notices |
| Financial Data | Payment method details (e.g., Maybank account number, Touch 'n Go eWallet ID, GrabPay reference), transaction history in MYR | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Platform security, fraud detection, performance optimisation |
| Usage Data | Games played, bets placed, betting history, session durations, bonus claims, feature interactions | Service improvement, responsible gambling monitoring, personalisation |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions | Customer service quality, dispute resolution, service improvement |
How We Collect Your Data
poros77 collects personal data through the following means:
- Direct submission: Information you provide when creating an account, completing KYC verification, making a deposit, requesting a withdrawal, contacting our support team, or participating in a promotion.
- Automated collection: Technical and usage data collected automatically when you access the Platform, through server logs, cookies, and similar tracking technologies (see Section 8 — Cookies).
- Third-party sources: Identity verification data from KYC service providers; payment confirmation data from Malaysian payment processors including Maybank, CIMB, Public Bank, Hong Leong Connect, DuitNow, FPX, and e-wallet providers (Touch 'n Go, Boost, GrabPay); fraud screening data from anti-fraud services.
- Publicly available sources: Where permitted by law, we may supplement your data with information from publicly available registers or records for KYC and AML purposes.
How We Use Your Data
poros77 processes your personal data for the following specific purposes:
- Account management: Creating, maintaining, and administering your poros77 account, including profile updates and password resets.
- Service delivery: Providing access to casino games, live dealer tables, and the sportsbook; processing bets and gaming outcomes; applying bonuses and promotions to your account.
- Payment processing: Authorising and processing deposits in MYR, verifying payment methods, and executing withdrawal requests through local Malaysian banking channels and e-wallets.
- Identity verification (KYC): Confirming your identity, age (21+), and payment method ownership in compliance with our AML and responsible gambling obligations.
- Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, account compromise, collusion, bonus abuse, and unauthorised access.
- Responsible gambling: Monitoring account activity for signs of problem gambling behaviour; applying deposit limits, cooling-off periods, and self-exclusion requests; communicating responsible gambling information.
- Legal and regulatory compliance: Meeting obligations under applicable anti-money laundering, counter-terrorism financing, and data protection regulations.
- Customer support: Responding to inquiries, complaints, and support requests through live chat and email.
- Service improvement: Analysing anonymised aggregated usage data to improve Platform performance, game selection, and user experience.
- Direct communications: Sending service-related notices (e.g., account updates, security alerts, withdrawal confirmations) and, where you have opted in, promotional communications.
Marketing Communications: We will only send you promotional emails or messages where you have expressly opted in to receive them. You may withdraw this consent at any time by contacting our support team or using the unsubscribe mechanism in any marketing email.
Legal Basis for Processing
All processing of your personal data by poros77 is conducted under one or more of the following lawful bases:
- Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered poros77 member — including account creation, service delivery, payment processing, and support.
- Legal obligation: Processing required for compliance with applicable laws, including anti-money laundering regulations, KYC requirements, and data retention mandates.
- Legitimate interests: Processing conducted in furtherance of poros77's legitimate business interests, including fraud prevention, platform security, service improvement, and responsible gambling monitoring — provided such interests are not overridden by your rights and freedoms.
- Consent: Processing conducted on the basis of your explicit consent, particularly in relation to marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.
Data Sharing & Disclosure
poros77 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data in the following limited circumstances:
- Payment processors: Financial data is shared with Malaysian payment providers (including Maybank, CIMB, Public Bank, Hong Leong Connect, DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency networks) strictly to process transactions. These providers operate under their own privacy policies and are bound by contractual data processing agreements with poros77.
- KYC and identity verification providers: Identity data is shared with licensed third-party identity verification services to fulfil KYC requirements. These providers are engaged as Data Processors and are contractually bound to process data only for the purpose instructed.
- Fraud prevention and security services: Technical and usage data may be shared with fraud detection services to identify suspicious activity, prevent account compromise, and protect the integrity of the Platform.
- Game software providers: Certain usage data (e.g., bet amounts, game session data) may be processed by the software providers whose games are available on poros77, for purposes of game delivery and technical support.
- Legal and regulatory authorities: Personal data will be disclosed to competent authorities, courts, or regulatory bodies where required by applicable law, valid legal process, or to protect the rights and safety of poros77 or its users.
- Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of poros77's assets, user data may be transferred to the successor entity, subject to equivalent privacy protections.
All third parties with whom poros77 shares personal data are required to handle it in compliance with applicable data protection standards and in a manner consistent with this Policy. We do not authorise third parties to use your personal data for their own independent marketing purposes.
Cookies & Tracking Technologies
poros77 uses cookies and similar tracking technologies to operate and improve the Platform, personalise your experience, and ensure the security of your account. The following categories of cookies may be placed on your device when you access poros77.cam:
- Strictly Necessary Cookies: Required for the Platform to function correctly. They include session management cookies, authentication tokens, and security cookies. These cannot be disabled without affecting core functionality.
- Performance and Analytics Cookies: Used to collect anonymised information about how visitors use the Platform — pages visited, time spent, error messages encountered — to help us improve performance and user experience.
- Functionality Cookies: Remember your preferences (e.g., language, preferred game category, session settings) to provide a more personalised experience.
- Security Cookies: Assist in fraud detection, identify unusual account activity, and help protect the integrity of the Platform.
You may manage your cookie preferences through your browser settings. Most modern browsers allow you to refuse certain types of cookies or alert you when cookies are being set. Please note that disabling cookies may affect the functionality of some areas of the Platform.
poros77 does not use cookies to serve third-party advertising or to track your browsing activity across other websites. Our cookie usage is limited to the operational and security purposes described above.
Data Security
poros77 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- Encryption in transit: All data transmitted between your device and the poros77 Platform is encrypted using TLS/SSL protocols (256-bit encryption).
- Encryption at rest: Sensitive personal and financial data stored on poros77 servers is encrypted at rest using industry-standard encryption algorithms.
- Access controls: Access to personal data is restricted on a strict need-to-know basis. All poros77 personnel with access to personal data are subject to confidentiality obligations.
- System monitoring: poros77 operates continuous monitoring systems to detect and respond to potential security incidents, including intrusion detection and anomaly identification.
- Regular security assessments: Our platform and data infrastructure are subject to periodic security reviews and penetration testing conducted by qualified security professionals.
- Data breach response: In the event of a confirmed data breach that poses a risk to your personal data, poros77 will notify affected users without undue delay and provide information on the nature of the breach and recommended protective actions.
While poros77 takes all reasonable measures to protect your personal data, no method of electronic transmission or storage is completely secure. We encourage you to use a strong, unique password for your poros77 account and to contact our support team immediately if you suspect any unauthorised access.
Data Retention
poros77 retains personal data for no longer than is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
- Active account data: Retained for the duration of your account registration on poros77.
- Account closure data: Following account closure (whether initiated by you or by poros77), core account records and transaction history are retained for a minimum period of five (5) years to comply with anti-money laundering, tax, and regulatory obligations.
- KYC documentation: Identity verification documents are retained for a minimum of five (5) years following the completion of KYC or account closure, whichever is later.
- Support communications: Live chat transcripts and support email correspondence are retained for a period of two (2) years for quality assurance and dispute resolution purposes.
- Marketing consent records: Records of marketing opt-in consent and subsequent opt-out requests are retained for three (3) years following the opt-out date.
- Technical and usage data: Anonymised and aggregated technical data may be retained indefinitely for analytical purposes. Personally identifiable technical data (e.g., IP logs) is retained for a maximum of twelve (12) months.
Upon the expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our internal data disposal procedures.
Your Rights
As a registered poros77 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 14.
Right of Access
You may request a copy of the personal data poros77 holds about you. We will provide this within 30 days of a verified request.
Right to Rectification
You may request correction of inaccurate or incomplete personal data held in your account. Some corrections may be made directly via your account settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to applicable legal retention obligations.
Right to Restrict Processing
You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
Right to Data Portability
Where processing is based on your consent or a contract, you may request a copy of your data in a structured, commonly used, machine-readable format.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests grounds.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
Right to Complain
If you believe your data rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
All data rights requests will be acknowledged within 5 business days and fully responded to within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Minors & Age Verification
poros77 is strictly a platform for adults. The minimum age of eligibility to register and use the Platform is 21 years old. We do not knowingly collect personal data from persons under the age of 21.
As part of our registration and KYC processes, poros77 collects date of birth information and requires submission of a valid government-issued identification document (such as a Malaysian MyKad or passport) to verify that every user meets the 21+ age requirement before any real-money deposits or wagers are permitted.
If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to close the account, return any deposited funds following identity verification, and securely delete all associated personal data. Parents or guardians who are aware of a minor accessing poros77 should contact our support team immediately.
Responsible Gambling Note: Age verification is not only a legal requirement — it is a cornerstone of our responsible gambling commitment. For more information on the tools and support available to help players maintain control, please visit our Responsible Gambling page.
Policy Amendments
poros77 reserves the right to revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or operational requirements. The revised Policy will be published on this page with an updated "Last Updated" date.
Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will provide advance notice via email to your registered address or via a prominent notice on the Platform. For non-material changes, your continued use of the Platform following publication of the revised Policy constitutes your acceptance of the updated terms.
We recommend that you review this Policy periodically to stay informed of how poros77 is protecting your information. If you have any questions about changes to this Policy, please contact our support team.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by poros77, please contact us through the following channels:
Live Chat: Available 24 hours a day, 7 days a week via the live chat feature on the Platform. Average response time is under 2 minutes.
Email: [email protected]
(Plain text only — not a clickable link. Copy this address into your email client.)
Support Hours: 00:00 – 24:00 daily, including weekends and Malaysian public holidays.
For data rights requests (access, erasure, correction, portability, or objection), please contact us via email or live chat and clearly identify your request type in your message. We may require verification of your identity before actioning a data rights request.
For responsible gambling inquiries, self-exclusion requests, or deposit limit adjustments, please visit our dedicated Responsible Gambling page or contact support directly — these requests are handled with the highest priority.
Your Privacy, Our Priority
At poros77, your personal data is handled with the same care we put into every other part of the player experience. If you have questions about this Policy, our support team is here around the clock.
For players aged 21 and above only. | Terms & Conditions | FAQ